Customer care

& support

PlayerMaker is dedicated to making sure you get the best results from our products. We pride ourselves on outstanding onboarding and aftercare service. If you have any questions or would like to experience an online demo, click below and one of our experts will get in touch shortly.

F.A.Q

Is the PlayerMaker technology available for other sports?

For now our focus is football only. The PlayerMaker product is designed to provide football teams with the most powerful solution and the best experience. The underlying capabilities of the technology that allows us to track the biomechanics of the lower limbs could be applied to multiple different sports in the future.

What is the price of the system?

Our price varies according to a club’s needs and customisation requirements. We have various packages aimed at different clubs levels which can be viewed here. Our pricing model is an annual subscription per player account, the hardware is provided by PlayerMaker as a service.

Does the sensor interfere with the player’s performance during playing?

It’s understandable that with an external product people may think it affects performance. However, the sensor is roughly 3cm and has been specifically designed not to interfere with any ball striking zones on the foot and does not affect a player’s on-pitch performance. Feedback from players wearing the product has been 100% positive. The sensor has been designed by Erez Morag, the specialist responsible for the Nike Mercurial Vapor.

Are the sensors resistant to different weather conditions?

Yes, the sensors have been tested to withstand all weather conditions and elements.

What football level is the system designed for?

PlayerMaker is easy to implement for anybody that wants to use data analysis to improve team and player performance. We offer 3 different packages with varying degrees of data collection and analysis. PlayerMaker Elite is aimed at The Premier League and tiers 2,3 and 4. PlayerMaker Pro is designed for tiers 3-5. PlayerMaker Essential is an ideal entry point for all other teams including schools and universities. See here for more information on our packages.

How does PlayerMaker differentiate to GPS?

PlayerMaker measures many more data points and therefore produces a more detailed analysis than GPS products. PlayerMaker includes Distance Driven Data which allows biomechanical analysis and gait tracking of players. Technical and tactical data are also produced for every training session and every match. All of the KPIs you can get from a GPS tool, PlayerMaker can also provide. GPS relies on satellites, products measure the center of mass and the position of the product on a player’s back. PlayerMaker sensors are fixed to a boot and work equally well indoors or outdoors.

How confidential is the PlayerMaker Data?

PlayerMaker Data strictly adheres to all GDPR regulations. The data is highly confidential for all clubs and users of the system. All data are stored on private servers, meaning the data is secured at all times. Please see our legals page for more information.

Can you view the data live?

No, data cannot be utilised live, however, the data are available roughly 2-5 minutes after a session has finished. There are no time-consuming processes such as lengthy downloads in order to upload the data.

Does the system operation and the data analysis require unique expertise?

No, the system has been designed for easy use, regardless of who the user is. Different levels of complexity and analysis can be unlocked, depending on a team’s requirements. To get the best out of PlayerMaker you need a leader to take ownership of the system. We offer a full onboarding and training process to make sure clubs can make the most of PlayerMaker and maximise player performance.

Can I purchase the system for one player only?

It is not currently possible to do this.

Can a sensor be shared by more than one player?

Sensors can be shared between players providing they have an individual player profile.


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